Outsourced Services
With over 3 decades of Senior Leadership experience, recruiting, training and developing Peak Performing Client Centre representatives, we are Australasia’s premier outsourced sales company.
We provide outbound calling, inbound calling, live chat customer service and sales. Having a variety of services available means that we can create a sales plan that is best suited to your business to achieve the results that you need.
We are able to achieve sales for your business with an exceptional sales team are fully trained and coached by the experts and whom have experience in the utilities, telecommunications, and paid television industries.
This means that they know the industry and the product. We have key staff in the position of product leader, meaning that they are an expert in the specific product to provide training and coaching to staff about the technical side of the product.
Areas of Expertise
Outbound Calling
In our outbound calling service, we call potential customers and sell them your service or product. This can be done either hot, warm or cold calling. This can be done in a variety of different services, such as customer acquisition, win backs, and retention.
Inbound Calling
We provide all your inbound customer service or sales needs. We are able to qualify what the customer wants and seek a solution that will best satisfy them.
Live Chat
With more and more customers browsing your services online, having a live chat services means that we answer customers questions in real time. This service means that customers enquiries are being met in real time.